Legal

Terms of Use

Last updated: May 5, 2026

Legal · Terms of Use

Compliant with the Turkish Code of Obligations (TBK) 6502 + Consumer Protection law.

Version

  • Effective date: May 5, 2026
  • Version: 1.0

1. Parties and Scope

These Terms of Use ("Terms") form the agreement between the following parties:

Service Provider:    Gökhan Man Style ("We", "the Company")
                     DENİZ KIZ APART, Üniversite Cd. 53 D,
                     Çiftlikköy, 33110 Yenişehir/Mersin
                     +90 531 029 57 71

Service Recipient:   The person using our site / app / venue
                     ("You", "the User")

By accessing our site or creating an account you are deemed to have accepted these Terms.

2. Our Services

Barber Services (At the Venue)

  • Hair & Beard Cuts
  • Skincare
  • Hair Coloring
  • Keratin Smoothing
  • (List up-to-date on /hizmetler)

Our Digital Services

  • Online appointment booking
  • Customer account (history, preferences)
  • WhatsApp / SMS / email reminders

3. Account Creation and Responsibility

Account Requirements

  • You must be 18 or older
  • You must provide accurate and current information (especially phone)
  • You are responsible for the security of your account
  • Multiple accounts are prohibited (abuse)

Account Suspension

Your account may be suspended for:

  • Wrong/false information
  • 5+ no-shows
  • Aggressive/abusive behavior toward our staff
  • Creating fake appointments (testing)
  • Breaching system security
  • Violating KVKK / Consumer Law

4. Appointment Terms

Booking

  • Online: 24/7 available
  • Phone/WhatsApp: Working hours (08:00–21:00 Mon–Sat)
  • Walk-in: When available (priority is given to booked customers)

Cancellation

  • Up to 24 hours before: Free, one-click
  • Less than 24 hours: Notification appreciated, no fee
  • No-show: 3 no-shows = warning, 5 no-shows = block

Late Arrival

  • Up to 15 minutes tolerated — but the appointment is shortened
  • 15+ minutes: appointment auto-canceled, rebooking required

Rescheduling

  • Up to 24 hours before: one-click
  • Less than that: by phone/WhatsApp

5. Service Guarantee (Consumer Law)

Satisfaction

  • If you are not satisfied tell us right away (in store or via WhatsApp)
  • Free revision within 1 week (for cuts)
  • After that: supportive treatment at the next visit

Refund Right (TBK 6502 + Article 28)

  • Service not delivered: full refund
  • Service incomplete: partial or full refund (Owner's discretion)
  • Service delivered but unsatisfactory: priority is revision; if needed, Owner-approved refund
  • Consumer's 14-day right of withdrawal does not apply — service is rendered immediately (TBK 6502 Article 4 exception)

Health Issues (Allergies, etc.)

  • If a customer has a product allergy/reaction:
    • Medical care costs are covered by us
    • Full refund of the appointment fee
    • Written apology and a complimentary appointment

6. Payment

Methods

  • Credit/debit card (POS)
  • Cash
  • Gift Card (if available)

Payment Time

  • At the venue: After service, at the cashier
  • Online: Site does not currently show prices (no-prices policy), no online payment

Receipt / Invoice

  • Individual: e-receipt automatic (POS)
  • Corporate: e-invoice (issued manually by the Owner)
  • VAT: 18% (2026 — verify)

7. Prohibited Conduct

The following are prohibited on the site, at the venue, or via our communication channels:

  • ❌ Creating fake appointments
  • ❌ Automated attacks on the site
  • ❌ Harassment of our staff
  • ❌ Disturbing other customers at the venue
  • ❌ Smoking, alcohol, drugs inside the venue
  • ❌ Advertising competing businesses
  • ❌ Copyright/trademark infringement (logo copying, etc.)
  • ❌ Hygiene violations (visibly ill while attending)
  • ❌ Leaving children unattended at the venue

Violation: account suspension + legal proceedings.

8. Intellectual Property

What Is Ours

The following belong to Gökhan Man Style:

  • Logo, brand colors
  • Web design, code
  • Content (blog posts, glossary, FAQ)
  • Visual arrangement inside the venue
  • "Gökhan Man Style" trade name

Unauthorized copying is prohibited (Law No. 5846 on Intellectual and Artistic Works).

Customer Content

Our customers' reviews and photos (provided by them):

  • Belong to the customer
  • The customer with consent grants us permission to use them on our gallery / social media
  • Consent can be withdrawn → content removed within 24 hours

9. Liability Limit

Our Responsibility

  • Service quality
  • Hygiene + health
  • Personal data security
  • Contract performance

Limitations

  • Loss of customer belongings at the venue (your responsibility)
  • Temporary site outages (out of our control)
  • Conditions preventing your visit due to weather

Force Majeure

In force majeure events (earthquake, fire, epidemic, government closure) the contract is suspended; neither party can claim damages.

10. KVKK / Privacy

For details:

  • /kvkk-aydinlatma (KVKK Disclosure Notice)
  • /gizlilik-politikasi (Detailed Privacy Policy)
  • /cerez-politikasi (Cookie Policy)

11. Termination

By You

  • You may request to close your account
  • 7-day grace period followed by anonymization

By Us

  • Prohibited conduct (Section 7 above)
  • Account inactive for 12 months (after warning)

12. Dispute Resolution

First, a Conversation

Court

If unresolved:

  • Competent court: Mersin Courts and Enforcement Offices
  • Consumer disputes: Consumer Arbitration Committee (Mersin)
  • Turkish law applies

Consumer Arbitration Committee

You may apply to the District Consumer Arbitration Committee (subject to the dispute amount limit).

13. Changes to These Terms

  • 30 days' advance notice for material changes
  • Email + site banner
  • Continued use means acceptance of the new Terms

14. Severability

If any provision of these Terms is invalid the remaining provisions are unaffected.

15. Contact

Email:        gokhanmanstyle@gmail.com
Phone:        +90 531 029 57 71
WhatsApp:     +90 531 029 57 71
Venue:        DENİZ KIZ APART, Üniversite Cd. 53 D,
              Çiftlikköy, 33110 Yenişehir/Mersin

Version: 1.0 · Effective: May 5, 2026 · Legal review: [Pending]